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FY 08 Customer Survey Response
THANK
YOU FOR YOUR COMMENTS ON OUR LATEST
CUSTOMER SURVEYS!
Welcome to the survey response
section of our website, where you will find our response to your
comments from our May 2008 customer service survey, as well as
the answers to some of the most frequently asked questions about
our services.
The FY 08 LMA
Customer Service Survey gave us a clear glimpse of the state of
our Park and Ride and Transit shuttles services. The survey was
conducted from May 12th to May 23rd, and
751 customers took the time to complete the on-line
questionnaire. Respondents were asked about Helpfulness and
Courtesy of our staff, Employee Appearance, Cleanliness and
Maintenance of our shuttles and parking facilities, Quality and
Comfort or shuttle service, Timeliness, Security, Information,
Convenience and Overall Satisfaction with the Service.
The graph
below represents an overall Parking and Transportation results
of the 2008 Customer Service Survey.
To view the
results for a particular shuttle service or parking facility,
please click on the corresponding link on the "Select a Survey"
window.
But we also need to hear from you, our direct customers, about how we are doing, what you like, and how you think we can improve our services. So, please, feel free to get in touch with us via email at
feedback@masco.harvard.edu, or call our customer service hotline at (617) 632-2800.
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